Protection Plans/Maintenance Plans


Cross Heating Protection Plan

Reasons to have your HVAC equipment inspected

Energy costs can be substantially reduced. A dirty furnace or condensing unit may increase your energy costs by $100 or more annually.

Increase your equipment’s life expectancy. Dirty components or unmaintained motors can wear out twice as fast as they should. Regular maintenance can save you costly repairs.

Finding a problem before it happens can protect your family. Carbon monoxide is a dangerous, clear colourless gas which our technicians can test for.

Most equipment that has not been maintained annually dies in “middle age”. Prevent unnecesssary premature failure and replacement equipment.

Spare yourself unwanted surprises. Maintained equipment reduces the chances of emergency service.

Why should you pay when someone else will?

Upgrade to our Protection Plan and enjoy the comfort of knowing that in the “inevitable” event of a repair you will not have to part with your hard earned cash for a repair.

Why Choose Cross Heating & Air Conditioning?

When you call Cross, you will speak to a friendly staff member who understands your needs and can expedite your request.

At Cross, we have invested and continue to invest in technician training to ensure your problems are found and corrected expediently and efficiently.

We have also invested in all of the latest quality test equipment to assist our technicians with their diagnosis and repairs.

Our extensive inventory of parts both on the service vehicles and in the shop can assure you that the majority of problems will be repaired promptly.

HRAI LogWe are members of the Heating, Refrigeration and Air Conditioning Institute of Canada and are bound by their strict guidelines and ethics as contractors.

At Cross Heating and Air Conditioning, we also have our own Code of Ethics by which all our technicians agree to practice. Our code of ethics is available here.

Cross Cooling Protection Plan

Just like your car, air conditioner repair costs can be a concern – that’s where Cross Heating can help. Our service technicians are trained to look for potential problems from condensate lines to blockage of secondary heat exchangers that can lead to trouble now or in the future.

Here are some of the benefits of air conditioning maintenance:

Health and Safety

  • Before we leave your home, we’ll ensure your air conditioner is operating as safely and efficiently as possible.
  • Our checks and adjustments can help:
    • Prevent the development of hazardous conditions
    • Reduce dust particles and bacteria
    • Help prevent middle-of-the-night air conditioner breakdowns

Money

  • Regular maintenance can help ensure that your air conditioner runs to manufacturers’ design specifications
  • Helps reduce your monthly cooling bills by ensuring your air conditioner is operating at peak efficiency
  • Helps to increase the lifespan of your air conditioner

Time & Comfort

  • Reduce the hassle of unexpected, costly and inconvenient breakdowns
  • Eliminate the time spent searching for a reputable and available service provider

We perform over 300 maintenance and service calls every year and we want to be your service provider. Call Cross Heating today and enjoy knowing that your furnace and A/C unit has been checked by a professional.

Air Conditioner Maintenance Highlights:

All of our Service Technicians are fully licensed and receive ongoing training. As part of your air conditioning maintenance visit, our licensed service technician will:

  • Check and record carbon monoxide (CO) levels
  • Check temperatures across air handler
  • Check temperatures/air flow across condenser motor & compressor
  • Check current draw on condenser motor & compressor
  • Test operation of condensation system and evaporator coil
  • Test unit by putting it through full operation cycle
  • Check superheat and sub cooling readings
  • Check operating pressures

Cross Bundle Protection Plan

We’ve bundled our 2 popular plans together to provide a comprehensive coverage for your homes most essential systems – at the best price.

Heating Protection Plan

A breakdown always happens when you least expect it and can be very costly. A faulty fan motor replacement alone can cost up to  $697*. Don’t be caught out in the cold this winter!

Our Plan Includes:

Parts & Labour Protection – Breakdown Coverage for your Furnace/Boiler with no annual claim limits

  • Unlimited number of service calls
  • 365/24/7 Support centre to take your calls
  • Access to 700 highly-trained, licensed technicians
  • Front-of-the-line service during peak periods**
  • After-hours/weekend repairs at no extra cost to you

Cooling Protection Plan

Enjoy the same level of protection for your air conditioner as for your furnace.

Our Plan Includes:

Parts & Labour Protection – breakdown coverage for your Air Conditioner

  • Unlimited number of service calls
  • 365/24/7 Support centre to take your calls
  • Access to 700 highly-trained, licensed technicians
  • Front-of-the-line service during peak periods**
  • After-hours/weekend repairs at no extra cost to yo

We are so glad we signed up for Cross Heating Protection Plan. The service technician found a defective sensor in our gas furnace and was able to replace it before the furnace died completely. Their preventive maintenance really works!

Equipment

Gas Furnace

Central Air

Gas Fireplace

Heat Recovery Ventilator

 

Maintenance Only

9.95 /mth

9.95 /mth

9.15 /mth

7.50 /mth

HST extra

 

Protection Plan

19.95 / Month

19.95 / Month

17.95 / Month

15.66 / Month

HST extra

 

Terms and Conditions

Parts Covered by Your Heating Protection Plan
The Heating Protection Plan provides coverage for residential furnaces (natural gas or propane), boilers, space heaters, air handlers and primary heat source fireplaces (the “Heating Units”). Coverage is provided for all parts within the Heating Unit casing, subject to the exclusions set out below, and for the thermostat. For your reference, the following is a complete list of the Heating Unit parts covered in your Plan:
Parts Not Covered by Your Heating Protection Plan
Heat pumps, equipment serving more than three dwelling units, equipment using conversion burners, the conversion burner itself, ductless wall units, and high velocity units are not eligible for coverage. For eligible Heating Units, the following parts are not covered by your Heating Protection Plan: heat exchanger, heating coil (air handler), heating sections (boiler), firebox/combustion chamber*, furnace filters, low and high water cut-off valves, external metal or plastic venting all
associated parts, external drain tubing and all associated parts, external line/low voltage wiring, condensate pumps, back check valves, batteries for programmable thermostats and boiler feed valves, draining of the heating system. Replacement of the complete Heating Unit is also not covered under your plan. Zone thermostats/controls and energy management controls are not covered by your Plan. Heating Protection Plan coverage does not cover ancillary equipmentsuch as air conditioners, humidifiers and air cleaners, parts added on to your Heating Unit to accommodate such equipment, or repairs to the furnace made necessary as a result of faulty equipment. If your thermostat fails, we will provide a replacement with a make or model, of our choice, that operates your current heating, ventilation and/or air conditioning equipment.
• Aquastat Controls
• Automatic Vent Damper/Motor
• Blower/Blower Components
• Door Switch
• Electric Ignition System
• Fan Control
• Fan Motor
• Flame Spreader
• Flow Switch
• Fuel or Air Flappers
• Furnace Low Voltage Circuit Fuse
• Gas Appliance Regulator
• Gas Burner and Orifices
• Gas Control Valve
• Heating Circuit Transformer
• Ignition Runner Bar
• Internal Wiring
• Limit Controls
• Pilot Burner
• Pilot Tubing
• Pressure Relief Valve
• Primary Circulator/Pump
• Pulley and Belt
• Relay
• Roll Out Switch
• Summer/Winter Switch
• Thermocouple/Generator
• Vent System Pressure Switch/Tubing
• Ventor or Motor Assembly
• Hot Surface Igniter

Your Heating Protection with Maintenance Plan has the same coverage as the Heating Protection Plan plus, it also includes an annual safety and performance inspection of your Heating Unit. This includes a safety test for carbon monoxide (CO). The service is subject to the general exclusions noted under the heading “General Terms and Conditions.” The annual maintenance will be performed at any time during the coverage year upon request by you, however it is ideal to complete it by September 30th.

Plan Highlights
• Includes all benefits of Heating Protection Plan
• Up to a 22-point diagnostic check
• Help extend lifespan and improve performance of equipment
• Help reduce your energy bills

Don’t wait until peak season to complete your maintenance. Call us to schedule your appointment today.

Plan Highlights
Year Round Protection
Year-round parts & labour coverage on all applicable parts
No Limits
Unlimited number of repair calls at no extra charge
Priority Service
Priority service+ in the event of a breakdown
Services Covered by Your Plan
Your Heating Protection Plan covers the diagnosis and, if necessary, the repair or replacement of specified parts within your Heating Unit. The service is subject to the general exclusions noted under the heading “General Terms and Conditions.”

Cooling Protection Plan

Parts Covered by Your Cooling Protection Plan
The Cooling Protection Plan provides coverage for residential electric powered central air conditioning units (the “Cooling Units”). Coverage is provided for all parts within the Cooling Unit and for the thermostat. The cost to diagnose and replace any defective parts that have caused a refrigerant leak are included in your Plan coverage. If your thermostat fails, we will provide a replacement with a make/model, of our choice, that enables like operation of your current heating, ventilation and/or air conditioning equipment. For your reference, the following is a complete list of the Cooling Unit parts covered in your Plan:
Parts Not Covered by Your Cooling Protection Plan
Our total parts and labour responsibility for compressor unit or condenser coil repair is limited to a CDN $500 maximum retail value (including HST) each year of your Cooling Protection Plan coverage. The following are not eligible for coverage: Natural gas powered, ductless, wall unit, heat pump, water cooled units, high velocity air conditioning units and any air conditioning unit that is not easily accessible by our Authorized Repair Technicians including, but not limited to, air conditioning units that are located in a crawl space or attic, or require the use of a ladder to gain access. Costs of refrigerant recovery, vacuuming and refill are excluded from coverage. Your Cooling Protection Plan also does not cover ancillary equipment such as furnaces, humidifiers and air cleaners or repairs to the Cooling Unit made necessary as a result of faulty ancillary equipment. Zone thermostats/controls and energy management controls are also not covered by your Cooling Protection Plan.
Services Covered By Your Plan
Your Cooling Protection Plan covers the diagnosis and repair, replacement or adjustment of the specified parts within your Cooling Unit as deemed necessary by our Authorized Service Technician. The services covered by your Cooling Protection Plan are subject to the exceptions noted and up to the limits set out in this Terms and Conditions Booklet.
• Add-on Fan Centres
• Capacitor
• Condenser Coil
• Internal Copper Tubing
• Add-on Indoor Fan Relay
• Low Ambient Temperature Sensor
• Cooling Contactor/Relay
• Evaporator Coil
• Internal Electrical Wiring
• Condenser Fan Motor
• Compressor
• Fan Blade
• Line Components
• Thermostat

Your Cooling Protection with Maintenance Plan has the same coverage as the Cooling Protection Plan plus it also includes an annual safety and performance inspection of your Cooling Unit. The service is subject to the general exclusions noted under the heading “General Terms and Conditions.” Your annual Cooling Unit maintenance will be performed between April and September upon request by you, however it is ideal to complete it by May 30th.
Please see general terms applicable to all plans following the plan descriptions.
Cooling protection Plan
Services Not Covered by Your Plan
Your Cooling Protection Plan does not cover costs of refrigerant recovery, evacuation and refill. The service is subject to the general exclusions noted under the heading “General Terms and Conditions.”
Plan Highlights
Year Round Protection
Year-round parts & labour coverage on all applicable parts.
No Limits
Unlimited number of repair calls at no extra charge.
Priority Service
Priority service+ in the event of a breakdown.
COOLING Protection with Maintenance Plan
Plan Highlights
• Includes all benefits of Cooling Protection Plan
• Up to a 21-point diagnostic check
• Help extend lifespan and improve performanceof equipment
• Help reduce your energy bills

Don’t wait until peak season to complete your maintenance. Call us to schedule your appointment today.